Ziwo Plugin

1. Comprehensive Cloud Contact Center Solution

Ziwo offers a robust cloud-based contact center solution that enables businesses to manage and optimize their customer service operations effectively. This platform is accessible from anywhere, making it ideal for companies with distributed teams or those looking to operate in a hybrid or remote environment.

2. Unified Interface

One of Ziwo’s standout features is its unified interface. This interface integrates various communication channels into a single platform, allowing businesses to handle interactions from multiple sources, such as voice calls, emails, chat, and social media, seamlessly. The goal is to provide a coherent and efficient communication experience, both for the customer service agents and the customers themselves.

3. Scalability and Flexibility

Ziwo’s solution is designed to be scalable, accommodating businesses of different sizes—from small enterprises to large corporations. The cloud-based nature of the service means that companies can easily scale up or down based on their needs without significant infrastructure changes or investments.

4. Advanced Features and Tools

Ziwo’s platform typically includes a range of advanced features to enhance customer interactions:

• Omni-channel Communication: Integration of various communication channels into a single interface.

• CRM Integration: Seamless integration with Customer Relationship Management systems to provide agents with comprehensive customer information.

• Analytics and Reporting: Tools to track performance metrics, customer satisfaction, and other key indicators, helping businesses make data-driven decisions.

• AI and Automation: Implementation of artificial intelligence and automation tools to streamline repetitive tasks, provide quick responses, and analyze customer data.

• Customizable Workflows: Ability to tailor workflows and processes to fit specific business needs and improve operational efficiency.

5. Value-Driven Conversations

Ziwo emphasizes the importance of adding value to customer interactions. This means not just managing inquiries but enhancing the quality of conversations through personalized, informed, and efficient service. Their platform aims to empower agents with the right tools and information to resolve issues effectively and build stronger customer relationships.

6. Regional Expertise

As the leading solution in the GCC, Ziwo has a strong understanding of the regional market and its unique requirements. This includes compliance with local regulations, support for multiple languages commonly used in the region, and customization options that cater to regional business practices and customer expectations.

No Obligations, Pure Flexibility!

Subscribe to Reyada's plans for the Ziwo Plugin and enjoy a whole new communication experience.

$5
per month

$60
per year

Ziwo service : https://www.reyadabusiness.com/ziwo_plugin_by_reyada/

more detailed information

The Ziwo app seamlessly integrates with Bitrix24's telephony system. Upon making or receiving calls, the app automatically logs the call details in the telephony module. Additionally, it supports recording and saving calls when answered, providing a comprehensive call management system. Incoming calls can also be logged, ensuring all interactions are captured efficiently within Bitrix24.

Data Exchange within Integration:

• Call Logging: Every incoming and outgoing call is recorded in Bitrix24's telephony.
  
• Call Recording: Call recordings can be saved and accessed within Bitrix24 for future reference.
  

This integration ensures that call data is synchronized between Ziwo and Bitrix24, enhancing customer relationship management by streamlining communication and data handling.